Frequently Asked Questions
Everything you need to know about shopping with Artovo.
What are your standard shipping times?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
Yes, all Artovo products come with a one-year limited warranty against manufacturing defects. If you experience an issue, please reach out to our customer service team with your order number.
Can I change or cancel my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order enters our fulfillment process and can no longer be changed, but you may return it once it arrives.